HVAC/R Service Coordinator

DVL Group, Inc. is a nationally certified Great Place To Work Company since 2018, specializing in HVAC services. The HVAC Service Coordinator is responsible for coordinating service dispatch, managing service calls, and ensuring effective communication within the Thermal Services Department.

Responsibilities

• Work with other dispatchers to answer daily HVAC (aka Thermal) service calls, repairs, and requests that come into the PA Service Department
• Process service tickets through the Company business solution (Acumatica / Service Trade) including parts orders, customer follow-ups and sales follow-ups
• Send prestart-up checklists and service authorizations as needed to schedule work for technicians
• Create preventive maintenance (PM) tickets once the contract is entered into Acumatica/ Service Trade
• Update each contract list with updated details
• Confirmation of thermal service calls with customers for proper dispatching
• Verify customer account details to dispatch service including billing terms
• Thoroughly understand thermal billing process and assist Billing Coordinators when needed
• Review project budgets for proper service coordination
• Follow up on open thermal customer service matters such as service reports and emergency service requests
• Provide dispatch back-up when necessary for the other offices when needed

Skills

• High School Diploma
• One year of recent and relevant dispatching experience
• Recent and relevant service customer experience
• Excellent phone etiquette experience
• Experience working in a fast-paced and demanding environment
• Experience working under pressure, with multiple deadlines and within an ever-changing high paced team environment
• Attention to detail and strong organizational skills
• Good time management skills
• Proficient with Microsoft Office Suite – Excel, Word, Outlook and past CRM exposure
• Bachelor's degree
• HVAC/Mechanical dispatching experience

Benefits

• Fully Company paid Employee Stock Ownership Retirement Plan (ESOP)
• 401(k) Retirement Program and Company Match
• Medical & Prescription Drug
• Dental
• Voluntary Vision
• 15 Paid Time Off days, Volunteer Paid Time Off plus 10 Holidays per calendar year
• FREE Short & Long-Term Disability
• FREE Basic Life/AD&D
• Voluntary Supplemental Life insurance
• Flexible Spending Accounts (Health Care and Dependent Care)
• Employee Assistance Program
• Health Advocate
• Tuition Reimbursement

Company Overview