[Remote] Call Center Representative
Note: The job is a remote job and is open to candidates in USA. Longevity Holdings, Inc. is seeking a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls. The role focuses on resolving customer issues and ensuring a positive experience for clients.
Responsibilities
- Handling about 50 incoming calls per day or placing about 120 outbound calls per day
- A bilingual representative fluent in English and Spanish
- Active listening
- Verbal and written communication
- Professional phone voice and persona
- Basic computer proficiency
- Skilled typing
- Adaptability
- Understanding of phone etiquette
- Experience or aptitude for call center operations
- Performs other related duties as assigned
Skills
- High school diploma or equivalent
- Bilingual in English and Spanish
- At least one-year related experience required
- Proficient with Microsoft Office Suite or related software
Benefits
- Comprehensive health insurance, dental insurance, and vision coverage
- Company-paid life insurance, short and long-term disability insurance
- Generous PTO, paid holidays, and floating holidays
- Summer hours: Participating employees will enjoy a half day every other Friday
- Investment in career development including LinkedIn Learning and professional development funds
Company Overview