Customer Success Manager - Open Coverage
Thomson Reuters is a global information and technology company that serves professionals across various sectors. They are seeking a Customer Success Manager - Open Coverage to manage post-sale relationships, drive product adoption, and enhance customer satisfaction for a portfolio of accounts.
Responsibilities
- Manage post-sale relationships for a portfolio of accounts
- Drive product adoption, usage, and customer satisfaction
- Monitor customer health and address risks before they escalate
- Continuing to drive client utilization to increase retention
- Collaborate with Account Specialists on renewals and upsell opportunities
- Conduct regular check-ins and business reviews to align on goals and outcomes
- Leverage data and insights to prioritize outreach and inform engagement strategies
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to process improvements and internal initiatives that enhance the CS function
- Own the end-to-end renewal process for a portfolio of customers
- Manage quoting, contract execution, and renewal forecasting
- Identify and execute low-complexity upsell and cross-sell opportunities
Skills
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Strong relationship-building and communication skills
- Customer-centric mindset with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and Customer Success platforms
- Organized, proactive, and comfortable working cross-functionally
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Company H1B Sponsorship