[Remote] Technician, Field Service - National

Note: The job is a remote job and is open to candidates in USA. Sysmex America, Inc. is a leader in innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. The National Field Service Technician is responsible for developing expertise in servicing Sysmex product lines, undergoing extensive training, and providing service support across various U.S. service districts.

Responsibilities

• Successfully complete all training to perform the duties of a Field Service Technician (FST)
• During training program, travel to various U.S. service districts to work with a mentor or assist with service-related tasks
• Upon successful completion of the training program, provide service support as assigned in various service districts
• Travel during and following the training period may be up to 75% within the Continental United States
• Apply for open SE or related positions after the successful completion of program
• Demonstrate the ability to perform the following duties and responsibilities after training
• Install, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problems
• Repairing to meet specifications
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies
• Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes
• Monitor and respond to communication devices during all scheduled times
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates
• Support and provide ownership of technical issues at existing customer sites
• Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base
• Miscellaneous duties include: Maintain expenses within guidelines
• Maintain high level of customer account management and organization skills
• Maintain control of parts inventory and all company property
• Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service
• Promote effective, positive, and productive communication and teamwork between all Sysmex personnel
• Other duties as assigned

Skills

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces
• Electronics and/or laboratory science
• Completion of Sysmex-certified instrument training
• A valid driver's license or ability to obtain one, within 90 days
• Must be willing to relocate to any of our service districts throughout the U.S
• General computer knowledge in a Windows environment is required
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems
• Outstanding listening skills, patience and understanding
• Demonstrated presentation and influence skills
• Team orientation; demonstrated facilitation skills
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization
• Ability to maintain a high energy level and positive attitude
• Relevant Experience within the industry including experience working with Sysmex Products
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese)
• This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19
• Basic knowledge of LIS systems and interfacing principles desirable

Benefits

• Health care plan(medical, vision, and dental insurance)
• Annual incentive bonus
• Paid time off
• Parental leave
• Bereavement leave
• 401(K) for all eligible employees

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