Junior Systems Administrator

Goodr is a company that creates and sells active eyewear focused on fun and sustainability. They are seeking a Junior Systems Administrator to support IT-related needs, manage hardware projects, and troubleshoot infrastructure issues to ensure a reliable tech environment.

Responsibilities

• Act as the bridge between end-users and senior support
• Triage incoming IT requests to ensure efficient routing and resolution
• Manage user lifecycles in Active Directory, Microsoft 365, and Google Workspace, including new hire onboarding
• Execute the hardware lifecycle from procurement and inventory to imaging and deployment
• Install and configure office-wide software and hardware while managing licenses and upgrade schedules
• Maintain technical documentation, "Self-Service" guides, and internal knowledge base articles
• Monitor and troubleshoot LAN, VPN, and network connectivity to ensure uninterrupted workflows
• Manage personal ticket queues with a focus on responsiveness and critical issue escalation
• Identify opportunities to automate repetitive manual tasks through scripting and process improvement
• This role is in the Systems team and will report directly to the Director of Systems
• Perform other related duties as assigned

Skills

• 1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience
• Technical knowledge of at least one major Operating System: MacOS, Windows, or Linux
• Proven experience in Help Desk support and customer service
• Technical knowledge of basic networking fundamentals is a MUST
• Strong ability to troubleshoot and grasp complex technical concepts
• Proficiency in Google Workspace, Slack, M365, and Active Directory administration
• Ability to provide ad-hoc user training to help the team master internal tools and software
• Solid organizational skills with the ability to prioritize and coordinate workflows across departments
• Dependable with the initiative to work collaboratively and with a high sense of urgency
• Proactive, independent problem solver who knows how to find answers autonomously (Can you google a question?)
• Experience with Mobile Device Management (MDM) tools like Jamf or Microsoft Intune is a BIG plus
• Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications
• Bonus points for experience with Figma management, technical writing, or root cause analysis

Benefits

• Medical, Dental, and Vision benefits
• 401(K) with company matching
• Financial Wellness Counseling
• Sunglasses. Duh.

Company Overview