[Remote] Bilingual Investment Claims Adjudicator

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. They are currently seeking a Bilingual Claims Adjudicator to provide excellent service to clients across Canada, ensuring claims are handled professionally and in accordance with regulations.

Responsibilities

• Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
• Ability to communicate in a professional manner in written and verbal form
• Display empathy and predict needs of client through active listening
• Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations
• Document claim file to ensure accurate record of events
• Obtain complete file information to ensure accuracy
• Accurately update system to ensure accuracy of reserve calculations

Skills

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Basic mathematical skills required
• High level of comfort is a must to navigate through calls with grieving/emotional clients
• Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers, and employees
• Customer service oriented individual
• Ability to respond constructively and decisively in high pressure or emotional situations
• Ability to thrive in a high energy culture
• Continuous improvement mindset
• Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards
• 1-2+ years' experience in adjudicating claims, an asset
• Working knowledge of processing and imaging systems, an asset
• Knowledge of Investment Products, an asset
• Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset
• Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
• Knowledgeable in developing professional letters

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview