Technical Customer Service Advisor

Are you a highly motivated individual with a passion for providing exceptional customer service? Do you have a technical background and enjoy troubleshooting and problem-solving? If so, we have an exciting opportunity for you to join our team as a Technical Customer Service Advisor at Conduent. In this role, you will be responsible for assisting customers with technical inquiries and providing timely and effective solutions. We are looking for someone who is detail-oriented, has a positive attitude, and possesses excellent communication skills. If you are ready to take on new challenges and make a positive impact, we encourage you to apply for this position. Respond to customer inquiries: As a Technical Customer Service Advisor, you will be responsible for promptly responding to customer inquiries via phone, email, or chat. This includes addressing technical issues, providing troubleshooting assistance, and answering questions about our products or services. Troubleshoot technical issues: You will use your technical background and knowledge to troubleshoot and resolve customer issues. This may include identifying software or hardware problems, diagnosing network connectivity issues, or troubleshooting other technical problems. Provide exceptional customer service: Our company prides itself on providing exceptional customer service, and as a Technical Customer Service Advisor, you will play a crucial role in maintaining this standard. You will be expected to go above and beyond to ensure that every customer has a positive experience with our company. Maintain a positive attitude: We are looking for someone who has a positive attitude and can maintain a professional demeanor even in challenging situations. As a Technical Customer Service Advisor, you will need to remain calm and patient while working with customers and strive to find effective solutions to their problems. Document customer interactions: It is essential to document all customer interactions accurately and thoroughly. This includes recording the issue, the steps taken to resolve it, and any additional follow-up that may be necessary. Collaborate with team members: Our customer service team works closely together to ensure that our customers' needs are met. As a Technical Customer Service Advisor, you will collaborate with your team members to share knowledge, troubleshoot complex issues, and provide support when needed. Stay updated on product knowledge: You will be expected to stay updated on our products and services to provide accurate and helpful information to customers. This may involve attending training sessions, reading product manuals, and staying informed about any updates or changes. Adhere to company policies and procedures: As a representative of our company, we expect you to adhere to all company policies and procedures. This includes maintaining confidentiality, following communication guidelines, and representing our brand in Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply tot his job Apply To this Job