[Remote] SSDI Advocate Liaison

Note: The job is a remote job and is open to candidates in USA. Brown & Brown Absence Services Group is seeking an SSDI Advocate Liaison to provide compassionate assistance to individuals seeking Social Security disability benefits. The role involves educating clients, managing claims, and building trusting relationships to support clients through their application process.

Responsibilities

• Assist our team of Client Advocates while gaining hands-on experience handling client calls, answering their questions, and helping manage SSDI claims
• Build trust with clients, providing the expertise and support they need
• Complete applications and other key claim documents thoroughly and comprehensively
• Support our client advocacy team by building positive, trusting relationships
• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task

Skills

• Listen with compassion & empathy
• Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensively
• Support our client advocacy team by building positive, trusting relationships
• Be a confident decision-maker
• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task
• Proven ability to maintain confidentiality and discretion
• Strong telephony skills, contact or call center experience a plus (inbound and outbound)
• Superb typing skills, data entry and accuracy
• Bachelor's degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social Work, or related field
• High volume inbound telephony contact center experience
• 1-2 years' experience in Social Security or insurance intake
• Salesforce experience

Benefits

• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement & student loan repayment assistance
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

Company Overview