[Remote] Customer Onboarding Specialist (Future Openings)
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company focused on connecting exceptional candidates with leading employers in the automotive technology sector. The Customer Onboarding Specialist role is essential for ensuring a seamless customer experience from sales through onboarding, supporting the integration and adoption of the company's software.
Responsibilities
- Manage customer experience from sales through onboarding with knowledge of automotive finance and insurance workflows and terminology
- Assess and map customer requirements to ensure seamless onboarding and implementation
- Maintain proactive communication to align customer expectations on onboarding timelines and outcomes
- Collaborate with internal teams to define account setup requirements and deadlines
- Identify and resolve process issues, developing scalable onboarding procedures as products evolve
- Educate customers on platform features, capabilities, and best practices
- Serve as the primary customer contact during onboarding via video calls, phone, email, and chat
- Coordinate smooth transfer of customers to dedicated customer success managers post-onboarding
- Track and report on onboarding experience metrics
Skills
- Minimum 1 year experience in implementation, onboarding, or other customer-facing roles at a SaaS startup
- Minimum 1 year experience in digital advertising, preferably Google and Facebook platforms
- Experience in automotive finance and insurance domain with familiarity of dealership F&I processes and terms preferred
- Basic troubleshooting and independent problem-solving skills
- Strong verbal and written communication abilities
- High energy, strong work ethic, and attention to detail
- Ability to multitask and collaborate across departments
- Commitment to timely, quality delivery
- Legal authorization to work in the United States without employer sponsorship
- Ability to sit for extended periods and perform extensive computer work
- Capability to work productively from a home office
- Reliable attendance and punctuality
Benefits
- Medical, Dental, Vision insurance options
- Disability and Life/AD&D coverage
- Employee Assistance Program (EAP)
- 15 vacation days per year to start
- 80 hours of sick leave
- 12 paid holidays
- Paid parental leave
- 401k plan with company match
- Eligibility to participate in the company's equity program
Company Overview