Customer Care Support Technician
Segra is one of the largest independent fiber network companies in the nation, and they are seeking a qualified and experienced Customer Care Support Technician to join their team. The role involves providing technical support and customer service while working in a hybrid position across various office locations.
Skills
- Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience
- 1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience required
- Strong communication and listening skills are a must
- Proficient Computer Skills required
- Excellent written and verbal communication skills
- Empathetic listener and persuasive speaker
- The ability to work across teams for resolution
- Must possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective
- Must be adaptable while performing well under pressure
- Ability to take independent action based on technical skills and sound judgment while prioritizing based on need
- Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people
- Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services is a must
- Understanding IP Telephony protocols is a must
- Understanding network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within the communications industry is a must
- Understanding of Layer 2 and Layer 3 Ethernet services is preferred but not required
- Understanding SIP, ISUP/SS7 signaling and TDM technology is preferred
- Understanding of managed services is preferred but not required
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Company Overview
Company H1B Sponsorship