Account Manager, Partner Relations
Gifted Travel Network is an award-winning host agency that supports entrepreneurs in building travel businesses. They are seeking a motivated Account Manager to manage partner relationships, drive revenue growth, and enhance partner satisfaction through proactive communication and strategic initiatives.
Responsibilities
- Own day-to-day communication with assigned partner accounts, building strong, trust-based relationships
- Proactively identify opportunities to increase partner engagement, visibility, and revenue performance
- Support execution of Preferred Partner marketing campaigns, sponsorships, and promotional initiatives with a focus on ROI
- Conduct regular outreach to partners to align on goals, promote opportunities, and drive participation
- Assist in developing partnership proposals, renewal strategies, and performance recaps that highlight value and growth opportunities
- Support renewal efforts by demonstrating program impact and identifying areas for expansion
- Maintain detailed account activity, communication history, and pipeline updates within the CRM
- Deliver a high-quality partner experience through timely communication, problem-solving, and proactive support
- Host partner webinars and trainings to drive awareness, education, and engagement
- Monitor partner sentiment and feedback, identifying trends and opportunities to improve satisfaction and performance
- Serve as a resource for partner inquiries, ensuring prompt and professional responses
- Track partner production, engagement metrics, and campaign performance to identify growth opportunities
- Analyze data to support strategic decisions and partner recommendations
- Ensure accuracy and integrity of partner data across systems
- Partner with internal teams to align on campaigns, initiatives, and partner deliverables
- Support planning and execution of industry events, partner activations, and meetings
- Manage timelines and workflows across multiple accounts and initiatives
- Participate in team meetings and strategic planning sessions
Skills
- Bachelor's degree or equivalent professional experience
- Strong verbal and written communication skills
- Have mastery of computer systems, including Outlook, Excel, Zoom, Canva, Zoho (a plus), and others
- Ability to work independently in an unstructured environment
- Travel industry and/or sales experience
- Applicants must be authorized to work in the United States
Benefits
- ICHRA medical benefit with a monthly stipend funded by GTN
- Optional ancillary benefits including vision, dental, life insurance, and a 401(k) plan (employee-funded)
- Flexible and generous paid time off, with 2 weeks of PTO after a 6-month introductory period and an unlimited PTO model after 2 years, supported by a results-focused, flexible work culture
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