[Remote] Sales and Marketing Executive Administrator - The Langham, Chicago

Note: The job is a remote job and is open to candidates in USA. Eaton DC is part of Langham Hospitality Group, which operates a collection of distinctive hotels and resorts. They are seeking a Sales and Marketing Executive Administrator to provide administrative support to senior leadership within the Sales & Marketing department, ensuring efficient operations and communication.

Responsibilities

• Provide administrative support to senior Sales & Marketing leadership
• Manage incoming and outgoing communications, including phone calls and emails, with professionalism and efficiency
• Coordinate calendars and schedule meetings, including daily team meetings and leadership engagements
• Maintain accurate, organized, and confidential records, files, and documentation
• Prepare reports and departmental documentation, including expense reports, banquet forecasts, and 21-day catering reports
• Monitor and manage sales and catering inquiry portals, ensuring timely review and assignment to the appropriate team members
• Coordinate group-related business logistics, including proposals, contracts, menu cards, parking vouchers, and welcome amenities
• Create and manage individual reservations for VIP guests as requested by senior leadership
• Serve as the subject matter expert for departmental software systems (e.g., Delphi, Shiji, Microsoft Office)
• Oversee day-to-day operations of the Sales & Marketing office to maintain an organized and efficient work environment
• Monitor inventory and maintain adequate office supplies
• Manage correspondence distribution, including emails, phone calls, and physical mail
• Assist with onboarding new team members and coordinate training sessions
• Collaborate cross-functionally with internal departments to ensure smooth execution of operations and events
• Provide oversight and support Sales and Marketing Coordinators, ensuring daily tasks are performed in alignment with hotel and company standards
• Promote consistency, efficiency, and professionalism across administrative workflows

Skills

• Previous experience as a seasoned Sales and Catering Coordinator in an upscale or luxury hotel preferred
• Experience providing oversight in a multi-segmented work environment
• First-hand knowledge of sales and catering workflows and sales-related systems
• Excellent organizational skills, attention to detail and the ability to work under tight deadlines
• Ability to effectively deal with internal and external clients
• Highly skilled at Microsoft Word and Excel
• Thorough organization and time management skills to complete tasks efficiently and timely
• Ability to listen effectively, to speak and write English clearly
• Excellent knowledge of English grammar and spelling
• Accurate typing skills at 50 words or more per minute
• High school diploma or equivalent required

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

Company Overview