Technical Support Engineer

Headcount: 10 ABOUT DYSRUPIT

DysrupIT is a leading Australia based cloud services company. We support clients across the globe in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT is dedicated to making a positive impact in the communities it serves.

COMPANY CULTURE

We are constantly looking for talented people to join our team. We offer a unique and extraordinary career experience to motivate and inspire talents like you to make a difference in our customers, clients, and the entire organization. At DysrupIT, you'll join a team of dedicated and brilliant professionals who shares the same of goal of pursuing integrity and excellence. We are committed to promoting a culture where employees are valued and respected. We invest in our employees and make sure that they will have the right training to secure their growth and advancement towards their career aspirations.

JOB SUMMARY:

We are seeking dedicated and highly skilled Cybersecurity Support Engineers to join our team supporting Forcepoint and other cybersecurity products. You will be part of a premium support program delivering exceptional service to VIP customers and contributing to global weekend support coverage. This is an exciting opportunity to work in a dynamic, fast-paced environment with a team committed to excellence.

JOB RESPONSIBILITIES:

Provide technical support to customers using Forcepoint and other cybersecurity products.

Serve as a Designated Support Engineer (DSE) for premium clients, ensuring top-notch service and support.

Resolve complex technical issues, including troubleshooting and root-cause analysis.

Collaborate with cross-functional teams to address customer needs and improve product support processes.

Document solutions and share knowledge with internal teams and customers.

Contribute to global weekend support coverage, ensuring consistent service delivery across all time zones.

JOB QUALIFICATIONS:

Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

3+ years of experience in technical support, with a focus on cybersecurity products and solutions.

Hands-on experience with Forcepoint products is a strong plus.

Proven expertise in troubleshooting and resolving complex technical issues.

Strong understanding of cybersecurity principles, network architecture, and protocols.

Excellent communication skills and a customer-first mindset.

Ability to work collaboratively in a global team environment.

Willingness to work flexible hours, including weekends.

SOFT SKILLS:

Excellent verbal and written communication skills

Excellent interpersonal and conflict resolution skills.

Strong analytical and problem-solving skills.

Adaptable and flexible

Organized and keen to details.

Can work well within a team.

Has the initiative and self-drive

Able to work independently and under minimal supervision.