Director of Implementation and Technical Account Management

YOUR NEXT STEP IS AT YUNO!

We are seeking a Director of Implementation and Technical Account Management based in Europe who will play a crucial role in Yuno's global expansion. This person will need to hire, consolidate and oversee technical support cells in strategic territories to provide support to local clients across the five continents. This position involves defining an implementation and technical account management strategy, setting objectives and key metrics for the team, leading technical discussions with senior management, developing strong customer relationships, providing technical advocacy and guidance, and ensuring successful product integration and ramp-up.

At Yuno we are looking to solve the complexity of the online payments ecosystem — allowing merchants and commerce to accept payments in an easy way, accessing a variety of payment services with just one integration, and enabling end users to pay in an easy and secure way.

Key Responsibilities:

Strategic Leadership and Decision Making: This role requires leading discussions with senior leadership on technical and product strategy. It involves making informed decisions about incidents, trade-offs, and risk management, ensuring that these decisions align with the overall business strategy.

Customer Relationship Management: Develop close relationships with customers. This involves understanding their business operations, needs, and technical challenges to maximize the value they derive from the company's products.

Technical Advocacy and Guidance: Working closely with developers and senior engineers to provide strategic technical guidance. This involves helping customers plan and build solutions that improve the health and performance of their applications.

Basic Coding Skills: While not primarily a coding role, the director is expected to have basic coding skills for purposes such as debugging and troubleshooting. This ensures they can understand and interact effectively with the technical aspects of the product.

Collaboration with Product and Development Teams: Work alongside product and development teams to customize products for specific customer needs. This requires a solid understanding of both the technical aspects of the product and the unique requirements of each customer.

Monitoring Product Integration and Ramp-Up: Monitor the progress of product integration with the customer's systems. The director must ensure successful ramp-up and integration, which is crucial for customer satisfaction and long-term success.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in technical support, customer success, implementations, or a similar role in a technology-focused company. Based in Europe, with the ability and willingness to work across multiple time zones to support global clients. Strong leadership skills and experience managing cross-functional teams. Excellent communication skills, both verbal and written, with the ability to engage effectively with technical and non-technical stakeholders. Basic coding skills and a solid understanding of software development processes. Proven ability to manage customer relationships and provide strategic technical guidance. Experience in risk management and making critical business decisions. Proficiency in English is required; Spanish and Portuguese are a plus.