Insurance Customer Relations Specialist - REMOTE

Insurance Customer Relations Specialist - REMOTE

AIS Insurance

Amazing Opportunity

Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in an insurance customer service career. This position will be working remotely from home and must be able to work Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST.

Job Summary

In this position the employee learns the basics of personal lines insurance (i.e. auto, homeowners, etc). This is an entry-level position for Customer Relations Specialist and will be required to attend pre-licensing class and obtain a property and casualty license. The primary job function is to service and quote the Company’s products and/or services, in all 50 states with multiple insurance carriers, by telephone and electronic means.

State specific pay scales for this role are as follows

$54,586 to $61,637 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$49,623 to $56,034 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$44,661 to $50,430 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

• Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
• Answer incoming customer calls to service and maintain existing accounts
• Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
• Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
• Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
• Meet pre-defined individual performance objectives based on productivity and customer satisfaction
• Available to work overtime as needed

• Excellent verbal and written communication skills
• Knowledge of multiple insurance carriers preferred
• Knowledge of multiple state insurance regulations preferred
• Multi-tasking ability, detail oriented and exceptional organizational skills
• Strong interpersonal skills, a team player and the ability to empathize with customers
• Solid computer and typing skills; PC literate in a Windows environment
• Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms
• Strong problem resolution skills
• Bilingual Spanish a plus

Education/Experience

• High School diploma or its equivalent
• Bachelor's degree a plus
• Active Resident Property & Casualty Insurance Producer license
• 1+ years customer service experience in the insurance or related industry

Work-from-home requirements

• Dedicated, quiet workspace
• High-speed internet via reliable provider
• Ability to attend virtual meetings and training sessions
• Shift: Monday-Friday | 9AM-6PM PST / 11AM-8PM CST / 12PM-9PM EST

Who We Are

AIS was founded in 1968, selling auto insurance in sunny California.  To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.

From the beginning, we’ve made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.

Auto Insurance Specialists has been providing trusted insurance solutions to California residents for over 55 years. Since 2006, we’ve expanded our online sales and service capabilities to support customers in all 50 states. At AIS, we work hard—but we also make time for fun, celebrate wins together, and foster a culture where people genuinely enjoy what they do.

We believe in the power of diverse perspectives and inclusive teamwork. Every team member brings unique strengths, and we value what each person contributes to our shared success.

We take care of our people—because we know that when you thrive, so do we. That’s why we offer competitive compensation, comprehensive benefits, and resources to help you achieve your health, financial, and professional goals.

AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation.  We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

What We Offer

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Professional development & promotional opportunities Education assistance and training programs Company recognition program
• Mental wellbeing and caregiver support resources