ON-Call Client Care Coordinator

Job Summary Are you looking for a remote role where you can make a real impact while maintaining work-life balance? We are seeking a compassionate and dedicated On-Call Care Coordinator to be the reassuring voice and support system for our caregivers, clients, and families during evening and early morning hours. The ideal candidate will be a problem-solver with strong communication skills and experience in home care staffing or scheduling.

Please note: The first month of training will be in-office, after which the position will be fully remote. Candidates must reside in Northern Virginia to be considered.

Location: Remote (Must Reside in Northern Virginia)

Schedule: 20 hours Monday - Friday; 20 hours Saturday and Sunday (exact schedule TBD)

Why You will Love This Role:

• You will be the go-to person for caregivers and clients when they need assistance, ensuring care runs smoothly.
• You will have the chance to problem-solve in real-time, making a direct impact on the lives of those who depend on our services.
• You will be part of a supportive team, with a "Manager on Duty" always available when needed.
• This is a salaried position with full benefits, offering stability while allowing you to work from home.

What You will Be Doing:

• Monitoring and responding to text messages, emails, and phone calls from caregivers, clients, and families.
• Handling urgent scheduling needs such as callouts, tardiness, and last-minute adjustments.
• Ensuring seamless shift transitions, especially during high-activity periods (around 8:00 AM and 8:00 PM).
• Communicating with professionalism and empathy in all interactions.

What We are Looking For:

• Someone who is highly responsive and can think quickly on their feet.
• A strong communicator with a calm and professional demeanor.
• Prior experience in healthcare, home care, or a similar fast-paced environment is a plus but not required.

What We Offer:

• Competitive Salary: $50,000 per year
• Generous PTO: 80 hours per calendar year (use it or lose it)
• Full Benefits Package: Health insurance, 401(k), and more
• A Meaningful Role: Your work directly impacts caregivers and the families they serve.

If you thrive in a fast-paced environment, love helping others, and want to be part of a team that truly cares, we would love to hear from you! Apply today and make a difference.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.