Project Manager - IT Service Delivery
Project Manager – IT Service Delivery
Location: Remote
Salary: $120-170k
Sabot Consulting is seeking a Project Manager who will lead and manage the planning, coordination, and delivery of IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives. This role is responsible for overseeing cross-functional technical teams, managing schedules and deliverables, and ensuring the successful implementation of standardized, ITIL-aligned service management practices.
Responsibilities:
- Lead ITSM and ITAM implementation initiatives, including discovery, assessment, design, implementation, and transition to operations.
- Develop and manage detailed project plans, schedules, milestones, risks, and dependencies.
- Coordinate and facilitate stakeholder workshops, working sessions, and decision forums.
- Oversee development of ITSM process documentation, including workflows, roles, responsibilities, RACIs, SOPs, and training materials.
- Track project performance and report progress through weekly and monthly status reports.
- Ensure alignment with ITIL best practices and Authority organizational objectives.
- Support organizational change management and adoption activities.
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Active ITIL 4 Practice Manager certification (Monitor, Support & Fulfill; Plan, Implement & Control; Collaborate, Assure & Improve).
- 7 years of experience leading IT projects and technical teams.
- 5 years of experience implementing or overseeing ITSM practices in environments with 2,000+ endpoints.
- 5 years of experience supporting IT Asset Management (ITAM) across the full asset lifecycle.
- Demonstrated experience developing and managing project schedules, implementation plans, and delivery roadmaps.
- Strong written, verbal, and stakeholder communication skills.
- Experience supporting large public-sector or enterprise organizations.
- Project Management Professional (PMP) certification.