Sales Support Engineer

Sales Support Engineer

Melbourne, Australia (Remote)

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes the iMIS Engagement Management System, TopClass Learning Management System, OpenWater Application and Review, and Clowder Mobile. Together, we help our clients achieve great things.

About our position

ASI is looking for a passionate and motivated Sales Support Engineer to join our dynamic team. In this position, you will be responsible for supporting ASH’s sales efforts to drive the business growth of iMIS, OpenWater, TopClass, Clowder, and other ASH software solutions. The Sales Support Engineer will be collaborating closely with the sales support team to provide support in pre-sales activities, including product demos, product-fit evaluations, product discovery calls and other sales documentation to assist the sales operations.

What you’ll be doing

• Collaborating with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observing and learning demo techniques and becoming familiar with the master demo system, gradually taking on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• Conducting practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of all ASH’s products.
• Assisting in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meeting with clients and prospects to review and discuss specific product functionality questions.
• Maintaining all light demo scripts for OpenWater, TopClass, Clowder and other ASH software solutions.
• Maintaining up-to-date knowledge of all of ASH’s products, sales policies, and procedures to ensure a high level of customer service.
• Performing other job-related duties that may be assigned from time to time.

What we want you to have

• Bachelor's degree in a relevant field or related experience.
• 4+ years’ experience in sales support, customer service, or a similar role
• Strong communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and products.
• Excellent organizational and time management abilities.
• A proactive mindset with a passion for contributing to team success.

What we offer At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, geographical location, as well as business needs and internal equity. A reasonable estimate of the current compensation range for this position is $75,000- $90,000 AUD.

Benefits In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Wellness Benefits
• Opportunities for Professional Growth and Development
• Volunteer Time Off

• Study Leave
• Employee Assistance Program

Flexible Remote Work

Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers

ASI for All

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [email protected].

If you or someone you know may be interested in this position, please have them apply here.