Accounts Receivable Specialist

American Elevator Group (AEG) is North America's largest independent elevator service company. AEG consists of well-established elevator service companies operating across the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. AEG's Mid-Atlantic region is looking for an Accounts Receivable Specialist reporting primarily to our West Chester, PA location.

Reporting to the Regional Controller, the Accounts Receivable Specialist is responsible for ensuring the timely and accurate collection of payments from customers and clients for two business units. The Accounts Receivable Specialist will work closely with internal departments, clients, and vendors to reconcile accounts, resolve discrepancies, and maintain a positive cash flow.

Responsibilities

• Manage all business unit portfolios of accounts, ensuring timely application of all cash receipts (check, ACH, credit cards) as well as communication and distribution of accurate payment information to financial shared services and operations.
• Verify the completeness and accuracy of payments received and ensure proper application within the system.
• Monitor and reconcile accounts to ensure all payments are accounted for and applied correctly.
• Maintain and provide excellent customer service by addressing concerns, resolving issues, and following up on outstanding balances to ensure timely payments.
• Communicate directly with customers to resolve billing discrepancies, research payment issues, and facilitate collection of outstanding receivables.
• Perform cash application activities and support collection efforts to reduce overdue accounts and minimize bad debt. Resolve outstanding balances by implementing appropriate collection measures and repayment strategies, including payment plans when necessaryReview and monitor reports regarding unapplied and unreconcilable payments.
• Resolve unpaid customer accounts to optimize cash flow and reduce receivables balances, escalating issues where appropriateCollaborate with cross-functional teams to resolve payment disputes and negotiate payment plans when necessary.
• Assist with billing activities, including preparation, review, and coordination of invoices, to support accurate and timely invoicing and collectionsPrepare regular reports on accounts receivable status, aging analysis, and cash flow projections, providing recommendations for escalation when necessary.
• Conduct analysis to identify trends, potential issues, and opportunities for process improvement.
• Maintain accurate and organized records of customer transactions, communications, and payment history in the designated ERP system. Record and post customer payments in a timely and accurate manner.
• Support the evaluation of aged receivables and assist in identifying accounts requiring reserve or write-off consideration.
• Perform quarterly bad debt assessments, including analysis of aging and collectability, and maintain supporting reports
• Assist with preparation and posting of journal entries related to cash receipts, AR adjustments, and write-offs, and support account reconciliations by investigating variances and resolving discrepancies within accounts receivable
• Ensure compliance with company policies, accounting principles, and regulatory requirements.
• Identify opportunities for process improvement to enhance efficiency and accuracy.
• Perform other related duties as required and assigned.

Work Environment & Hazards

• This job operates in a general office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Special Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up-to fifteen pounds at times.

Work Contact Group

• Effective working relationships are an essential part of daily work.
• Internal: Colleagues within Operating Division
• External: Telephone communication Customers/vendors
• Maintain communication with customers, account managers, attorneys, collections agencies