Experienced Full-Time Luxury Customer Service Representative – Leather Repair and Care Specialist at arenaflex

About arenaflex

arenaflex is a leading luxury leather repair and care company with a passion for delivering exceptional customer experiences. Our team of experts is dedicated to providing top-notch services for discerning clients seeking high-end accessory repair and care. With a strong commitment to innovation, creativity, and hard work, we strive to be the go-to destination for luxury leather goods repair and maintenance.

Job Summary

arenaflex is seeking an experienced Full-Time Luxury Customer Service Representative to join our dynamic team in Long Island City, Queens, NY. As a key member of our customer service team, you will play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty. If you have a passion for luxury leather goods, exceptional customer service skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Luxury Customer Service Representative at arenaflex, your primary responsibilities will include:

• Advising and assisting customers with their leather repair and care needs through our online portal
• Providing hands-on technical support for the repairing of luxury leather products
• Entering repair work orders into POS and online systems
• Assisting customers with service, work estimates, or existing work order questions
• Performing Quality Control and Data Entry for repairs
• Collaborating with our team to ensure seamless customer experiences and exceptional service delivery

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Previous after-sales experience in shoe & handbag repair is a plus
• Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
• Experience in leather/garment care or the luxury goods industry is a plus
• Strong attention to detail and inspection
• Must be reliable, get to work on time, and be able to work your shift
• Must be able to lift boxes over 25 pounds
• Knowledge of CRM software, Google G Suite, and/or other POS software is a plus

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Strong customer service skills and a passion for delivering exceptional customer experiences
• Ability to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our team members with opportunities for growth and development. As a Luxury Customer Service Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive compensation package that includes a competitive salary and benefits

Work Environment and Company Culture

arenaflex is a dynamic and inspiring fashion family that values dedication, hard work, creativity, and innovation. Our team is committed to providing the ultimate experience for our discerning clients, and we strive to create a work environment that is inclusive, supportive, and fun. As a Luxury Customer Service Representative, you will be part of a close-knit team that is passionate about delivering exceptional customer experiences and exceeding client expectations.

Compensation and Perks

arenaflex offers a competitive compensation package that includes:

• A salary range of $18 - 22 per hour
• 10% commission on retail product sales in-store
• Opportunities for career advancement and professional growth
• A comprehensive benefits package (to be announced)

How to Apply

If you are a motivated and customer-focused individual with a passion for luxury leather goods, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Apply Now

Don't miss this opportunity to join our dynamic team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding career in luxury customer service. Apply for this job