Experienced Customer Service Representative (Hybrid) – Healthcare Industry

At arenaflex, we're dedicated to providing exceptional customer service to our communities, and we're looking for a highly skilled and compassionate individual to join our team as a Customer Service Representative (Hybrid). As a key member of our customer service team, you will be responsible for handling incoming calls, managing patient information, processing orders, and providing exceptional customer service to patients, healthcare providers, and referral sources.

About arenaflex

arenaflex is a dynamic, growing, family-owned company with locations in Michigan, Indiana, and Florida. Our mission is to provide our communities with "Better Products, Better Services, Better Lives." We're committed to delivering exceptional customer service, and we're looking for individuals who share our passion for making a difference in people's lives.

Key Responsibilities:

As a Customer Service Representative (Hybrid), you will be responsible for:

• Handling incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
• Providing accurate information and assistance based on caller needs
• Accurately entering new patient details into the company's computer system, including personal information, diagnosis, physician details, product requirements, and insurance information
• Maintaining up-to-date and precise records of all patient interactions and transactions
• Securing written orders from physicians and verifying patient insurance coverage
• Generating and processing orders efficiently, ensuring all necessary information is complete and accurate
• Keeping customers and referral sources informed about the status of their orders
• Conducting follow-up calls to ensure satisfaction and address any additional needs or concerns
• Managing a multi-line switchboard, directing calls to the appropriate departments or personnel as needed
• Ensuring that calls are answered promptly and routed correctly to minimize wait times
• Providing exceptional customer service by addressing inquiries, resolving issues, and offering support
• Advocating for patients by ensuring they receive the necessary information and resources
• Working closely with other departments and team members to ensure seamless operations and patient care

Requirements:

* High school diploma or equivalent

• Strong verbal and written communication skills
• 3 years of experience in a call center or customer service role, preferably within a healthcare setting
• Proficiency in using computer systems
• Ability to manage a multi-line switchboard effectively
• Excellent organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Compassionate and patient-centered approach to service

Preferred Qualifications:

* Experience working in a healthcare setting

• Knowledge of medical terminology and procedures
• Familiarity with electronic medical records (EMRs) and other healthcare software
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment
• Compassionate and patient-centered approach to service
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Familiarity with electronic medical records (EMRs) and other healthcare software

Career Growth Opportunities and Learning Benefits:

* Competitive wages and benefits

• Health, Dental, Vision, and Life Insurance
• Paid Holidays/Floating Holiday
• Paid Vacation
• 401k Retirement Savings
• Paid training
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment

Work Environment and Company Culture:

* arenaflex is a dynamic and growing company with a strong commitment to customer service and patient care

• Our team is passionate about making a difference in people's lives, and we're looking for individuals who share our passion
• We offer a collaborative and supportive work environment, with opportunities for professional growth and development
• Our headquarters is located in Center Line, MI, with a hybrid schedule that includes minimum 3 days in office

How to Apply:

If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application online today, and join our team at arenaflex as a Customer Service Representative (Hybrid).

Location:

26834 Lawrence Ave. Center Line, MI 48015

Schedule:

Monday-Friday 8:30 AM - 5:00 PM

Remote/Hybrid Terms:

* Must train on-site at our Center Line Headquarters

• Must be able to work a hybrid schedule of minimum 3 days in office

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