Experienced Full Stack Customer Service Representative – B2B Support and Order Management

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, the Experienced Full Stack Customer Service Representative – B2B Support and Order Management will play a vital role in ensuring seamless communication and resolution of inquiries for domestic, international, wholesale, retail, and eCommerce customers. If you're passionate about providing world-class support and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading global company that empowers people to live gracious, healthy, and sustainable lives. With a rich history spanning over a century, we've built a reputation for innovation, quality, and customer satisfaction. Our diverse and inclusive workplace is driven by bold leaders who share a common goal: to make a meaningful impact in the lives of our customers and communities.

Job Summary

As an Experienced Full Stack Customer Service Representative – B2B Support and Order Management, you'll be responsible for providing exceptional customer support via phone and email, managing orders, and driving first contact resolution. You'll work closely with our team to ensure seamless communication and resolution of inquiries, while maintaining a proactive and problem-solving approach. If you're a customer-centric individual with a passion for delivering world-class service, we encourage you to apply.

Key Responsibilities

* Lead point of contact for customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.

• Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
• Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
• Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
• Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
• Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
• Adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

Skills and Requirements

* High school diploma or GED required; associate or bachelor's degree preferred.

• A minimum of two years' total work experience is required, with 1+ years' experience in Customer Service.
• Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
• Proficiency in the broader Microsoft Office Suite.
• A proactive approach to problem solving and resolution; using trended data to perform root cause analysis and derive actions.
• Completion of internal Brand Ambassador Program within first year of employment.
• Proficiency in French is considered a plus but is not a requirement for this role.

Remote Work Requirements (Equipment Provided)

* Applicant will secure and be responsible for paying their own internet expenses.

• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with arenaflex systems.
• All applicants will be required to have a separate confidential and distraction-free workspace with no background noises.
• Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM.

Why Choose arenaflex?

We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Our Culture

At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that every individual deserves to be treated with respect and dignity, regardless of their background, culture, or identity. Our culture is built on a foundation of trust, empathy, and open communication, and we're dedicated to fostering a workplace that's inclusive, supportive, and empowering.

Compensation and Benefits

The hourly range for this position is $19.00- $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering world-class service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job