Experienced Customer Service Representative – Licensing Division at arenaflex

Join arenaflex's dynamic team in New York City, NY, and be part of a mission to protect and enhance the daily economic lives of New Yorkers. At arenaflex, we're committed to creating thriving communities by supporting businesses through equitable enforcement and access to resources. Our Licensing Division is seeking a highly skilled Customer Service Representative/Clerical Associate to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to licensing applicants, processing applications, and maintaining accurate records.

About arenaflex

arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources. We license over 45,000 businesses in more than 40 industries and enforce key consumer protection, licensing, and workplace laws that apply to countless more. Our team is passionate about empowering consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance.

Key Responsibilities

As a Customer Service Representative/Clerical Associate, you will be responsible for the following tasks:

• Perform ordinary mathematical computations while accepting and processing payments.
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• All relevant and related Licensing tasks as assigned when needed.
• Follow all division and agency policies and procedures.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills with the ability to provide high-volume customer service to licensing applicants in person and via phone.
• Strong communication and interpersonal skills with the ability to communicate effectively with applicants, colleagues, and other city agencies.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong organizational and time management skills with the ability to maintain accurate records and process applications efficiently.
• Ability to work independently and as part of a team.
• Strong problem-solving skills with the ability to resolve issues and provide solutions to applicants.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative/Clerical Associate, you will have the opportunity to:

• Develop your customer service and communication skills through training and development programs.
• Work with a diverse team of professionals who are passionate about creating thriving communities.
• Contribute to the success of our Licensing Division and the City of New York.
• Pursue opportunities for advancement and career growth within the organization.

Work Environment and Company Culture

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. Our company culture is built on the values of:

• Respect: We respect our employees, customers, and the communities we serve.
• Integrity: We operate with integrity and honesty in all our interactions.
• Excellence: We strive for excellence in all we do.
• Teamwork: We work together as a team to achieve our goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $ [insert salary range].
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and development.
• A dynamic and inclusive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about creating thriving communities, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. Apply for this job