Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. If you're passionate about providing top-notch support, working in a dynamic environment, and growing with a forward-thinking company, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With a strong commitment to innovation and customer satisfaction, we've built a reputation for delivering award-winning solutions that empower millions of consumers across the country to make informed health plan decisions. Our team is dedicated to making a positive impact on people's lives, and we're excited to have you join our journey!

Job Summary

As a Remote Customer Service Representative, you'll be responsible for providing exceptional customer support via phone, email, and online chat. You'll work closely with our team to resolve customer inquiries, manage accounts, and provide technical support. If you're a self-motivated, customer-focused individual with a passion for learning and growth, we encourage you to apply.

Key Responsibilities

* Deliver exceptional customer service experiences via phone, email, and online chat

• Manage customer accounts and provide technical support
• Interpret and follow defined procedures and policies
• Utilize creative problem-solving skills to resolve customer issues
• Adapt to changing projects and updates with flexibility and enthusiasm
• Manage time and tasks effectively, prioritizing multiple responsibilities
• Participate in extensive self-study, training, and testing to ensure expertise in health insurance and arenaflex systems
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

* 18 years of age or older

• High school diploma or equivalent required; degree in a related field preferred
• Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite
• High level of comfort learning new technology and adapting to changing systems
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customer groups
• Comfortable working from home with a dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT compatible with mobile internet service providers and/or satellites)

Preferred Qualifications

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center environment
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training and Certification Program

• Full-Time, Seasonal role with performance and attendance-based incentives
• The convenience of working from home with a collaborative and supportive team environment
• 401K Match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO)
• Opportunities for growth and professional development in a dynamic and innovative company

How to Apply

If you're a motivated, customer-focused individual with a passion for learning and growth, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $15.00 - $16.50 per hour
• Performance and attendance-based incentives
• Paid Training and Certification Program
• 401K Match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is dedicated to making a positive impact on people's lives, and we're excited to have you join our journey!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated, customer-focused individual with a passion for learning and growth, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply now and join the arenaflex team in revolutionizing the way people find and enroll in health insurance! Apply for this job