Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)
At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. As a rapidly growing company, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative – Union Benefits Coordinator. If you're passionate about delivering exceptional service, have a strong desire for professional growth, and are eager to make a meaningful impact, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that has established itself as a leader in providing benefits to labor unions, credit unions, and associations. With over 20,000 union associations around southern California, we've built a reputation for excellence and a commitment to our clients. Our team is dedicated to providing top-notch service, and we're looking for like-minded individuals to join our ranks.
The Role
As a Customer Service Representative – Union Benefits Coordinator, you'll play a critical role in educating members about the benefits available to them through their union affiliation. Your primary responsibility will be to provide exceptional customer service, answering questions, and addressing concerns in a professional and courteous manner. You'll also have the opportunity to upsell additional benefits to customers who are interested, but only if they desire to do so. No cold calling or high-pressure sales tactics are required – just a genuine passion for helping others and a desire to learn and grow.
Key Responsibilities
* Provide exceptional customer service to union members, answering questions and addressing concerns in a professional and courteous manner
- Educate members about the benefits available to them through their union affiliation
- Upsell additional benefits to customers who are interested (optional)
- Collaborate with internal teams to resolve member issues and concerns
- Stay up-to-date on industry trends and developments to provide the best possible service to our clients
- Participate in ongoing training and professional development to enhance your skills and knowledge
Requirements for Consideration
* Flexible hours to accommodate your schedule and work style
- Fluency in English (Bilingual in any language is a plus, but not required)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous customer service experience in a similar industry or role
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Here are just a few of the benefits you can expect:
- Health Insurance Reimbursement: We offer reimbursement for health insurance premiums for all staff members who meet the eligibility requirements.
- Life Insurance: We provide life insurance at no cost to all staff members.
- Career Advancement Opportunities: Our established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) ensures that you'll have opportunities to grow and advance your career.
- Union Benefits: As a member of our team, you'll also have access to a range of union benefits, including:
+ Free College Classes: Take advantage of free college classes for all members. + Student Debt Reduction Program: Reduce your student debt with our program. + Scholarship Access: Access scholarships for members and their children. + Union-Provided Life Insurance: Receive life insurance at no cost from our union. + Roadside Assistance: Get roadside assistance for all members. + Identity Theft Protection: Protect yourself from identity theft with our program.
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling to accommodate your needs. Our team is dedicated to delivering exceptional service, and we're committed to providing ongoing training and professional development to help you grow and succeed.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative – Union Benefits Coordinator. Apply for this job