Document Imaging Specialist - Health Information Management (HIM) - FT - Day

About the position Accurately performs computerized indexing, scanning, quality checks, auditing, complete analysis review of hospital patient health records.

Responsibilities

• Accurately scan and index patient health documents.
• Accounts for all discharged hospital records using discharge lists and/or Work Queues in the electronic medical record (EMR).
• Assist the management team with reviewing outstanding deficiencies, outstanding Accounts Receivable, merges, etc (any EMR report with insufficiencies).
• Abstract necessary patient medical history in proper sections of the EMR.
• Review obituaries for entering date of death in the EMR.
• Quality review and secondary quality review of all scanned documents within the third party scanning system (On Base) for accuracy of all scanned images of the patient health record.
• Exercises independent judgment in correcting errors with ability to identify and fix document errors within the hospital and/or clinic patient health record.
• Review of any patient health record documents sent for corrections within the third party scanning system on a daily basis.
• Accuracy of 95% or higher for scanning and indexing patient health records/documents.
• Accurate analysis of patient health records 98% or higher for any missing documents, signatures, orders, consents, etc and with thorough review of the required documents for all hospital patient types.
• Completion of analysis of records and accurate deficiency assignment, starting with the oldest date of service completed first
• Daily completion of ER records within the Queuelogix system
• Review of providers History and Physical documents for OPPE data.
• Working on failed faxes in the RightFax system, resending as appropriate
• Help and assist with Release of Information (ROI) requests and questions regardless of the arrival format (in person, phone call, email, fax, etc).
• Assist with covering ROI office phones on a scheduled basis.
• Triage documents to identify those that could be documented directly in the EMR via an existing template or via standard nurse or physician documentation practices.
• Consistently demonstrates the ability to quickly locate any missing paper records or electronic documents and enter into the incident reporting system (Verge) if not located within three (3) business days of discharge date.
• Share in the rotation with the weekly on-call schedule covering outside normal business hours, including second shift, weekends and holidays.
• Assist with covering the Department Assistant job duties when necessary.
• Monthly hospital patient health record tracers performed at the point of care for The Joint Commission Record of Care, Treatment and Services (RC) Chapter- reviewing specific elements within the patient record.
• Constantly contributes to a high level of customer satisfaction and process improvement.
• Has identified the customer service aspects of each day-to-day interpersonal contact and acts accordingly to maintain the highest level of service in order to exceed customer’s expectations.
• Cordial greeting and interactions with coworkers and all customers.
• Takes personal responsibility to make all customer interactions inside and outside the department as pleasant and smooth as possible.
• Mayo eConsult coverage when requested (follow standard of work process).
• Daily review for accuracy of time record within the time system.
• Routinely uses policy and procedure manuals and other reference materials as necessary to ensure proper course of action and, adheres to SVH’s policies.
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Requirements

• 2 years Office experience.
• Experience working in a medical, healthcare, clinical or a related setting.
• Ability to work effectively and efficiently with co-workers, physicians, other departments and customers.
• Ability to use department software applications.
• Ability to maintain patient confidentiality practices on a daily basis.
• Ability to maintain all equipment in safe and proper working conditions and reports any malfunctions as appropriate.

Nice-to-haves

• Experience with PC or other computer-based applications.

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