Experienced Customer Experience Agent – Overnight Shift – Join the arenaflex Team
At arenaflex, we're revolutionizing the way people shop, discover, and connect with each other. As the largest livestream shopping platform in North America and Europe, we're building a vibrant community that's passionate about buying, selling, and exploring the things they love. Our mission is to bring together community, shopping, and entertainment in a way that's never been seen before. And we're looking for talented individuals like you to join our team and help us achieve our vision.
About arenaflex
arenaflex is a remote co-located team that operates out of hubs within the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's always pushing the boundaries of what's possible. Our team members are passionate about what they do, and we're committed to creating a work environment that's supportive, inclusive, and fun.
The Role
As a Customer Experience Agent on our overnight shift, you'll play a critical role in driving the best possible user experience for our customers. You'll be responsible for resolving customer issues, improving processes, and providing exceptional support to our buyers and sellers. If you're a customer-centric individual with a passion for problem-solving and a growth mindset, we want to hear from you.
Key Responsibilities
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here's what we're hoping to see in your background:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers and being customer-first
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's supportive of our team members' growth and development.
Compensation and Benefits
* Competitive hourly rate: $24.04/hour to $28.85/hour
- Comprehensive benefits package, including:
+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
- Equity in arenaflex
Why Join arenaflex?
* Be part of a fast-paced and innovative company that's changing the way people shop and connect
- Work with a talented team of individuals who are passionate about what they do
- Enjoy a comprehensive benefits package that supports your growth and well-being
- Have the opportunity to learn new skills and take on new challenges
- Be part of a company that values diversity, equity, and inclusion
How to Apply
If you're a motivated and customer-centric individual who's eager to join our team, we want to hear from you. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job