Software Product Manager

Position Overview

As a Product Manager, you will be responsible for the development, and continuous improvement of enterprise software solutions critical to our telemedicine operations in accordance with the approved technology strategy. This role ensures our internal systems, integrations, and user experiences meet business needs, comply with industry regulations, and scale with our growth. You will serve as a cross-functional bridge between business stakeholders and technical teams, translating user needs into actionable software development initiatives. You will work cross-functionally with all department teams to define and refine the product strategy, manage the product roadmap, and ensure we deliver exceptional value to both patients and providers.

Key Responsibilities

Product Strategy & Roadmap Development

• Own and evolve the software product roadmap in alignment with business and operational and strategic goals.
• Prioritize features and improvements based on clinical workflows, user impact, and technical feasibility.
• Collaborate with executive leadership to define strategic objectives that leverage technology for business outcomes.

Cross-Functional Collaboration & Stakeholder Engagement

• Serve as the primary interface between clinical, operational, IT, and executive teams.
• Lead stakeholder interviews, workflow analysis, and user testing to refine application usability.
• Advocate for real-world clinical needs by working closely with physicians, care coordinators, and administrative staff.
• Communicate product plans, development progress, and challenges in a clear, non-technical manner.

Requirements Gathering & Agile Product Development

• Create detailed product requirements, user stories, and acceptance criteria.
• Maintain a prioritized backlog of features, bugs, and enhancements.
• Support Agile practices including sprint planning, backlog grooming, and iterative delivery.
• Ensure all releases are tested, documented, and implemented with minimal disruption to users.

Usability, Adoption, & Change Management

• Champion UX/UI improvements to ensure intuitive and accessible applications.
• Develop training materials and onboarding documentation for new features and system changes.
• Monitor user adoption and gather feedback post-deployment to iterate and optimize software experiences.

Qualifications

• 3+ years of experience in product management, preferably in healthcare or enterprise software environments.
• Proven experience working with cross-functional teams and managing software development lifecycles.
• Strong understanding of Agile methodologies and user-centered design principles.
• Excellent communication skills, capable of translating technical topics for non-technical audiences.
• Experience with telemedicine, healthcare workflows, or clinical systems is a plus.
• Experience with HRIS, benefit modules, worker’s compensation insurance and other insurance brokerage software is a plus.
• Familiarity with tools such as Jira, Confluence, Figma, or similar platforms.

Physical and General Requirements:

• Work is performed in an indoor office setting
• Able to sit for several hours at a time with periodic breaks
• Ability to use fine motor skills to operate computers, office equipment and/or machinery.
• Visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer monitor; extensive reading.

EEO Statement:

We are an Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture, and we do not discriminate against candidates or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under federal or state laws.