[Remote] Repossession Specialist
Note: The job is a remote job and is open to candidates in USA. FourLeaf Federal Credit Union is committed to providing the best-in-class member and employee experience. The Repossession Specialist will work on assigned accounts with repossession agents to locate collateral or negotiate account resolution while facilitating the disposition of repossessed collateral in accordance with state laws.
Responsibilities
- Provide service to credit union members who are in repossession status whether it be collecting payment, arranging surrender, or sending releases to the Repossession Agent
- Review approved repossession orders and facilitate assignments to applicable repossession agents
- Generate state specific notices when vehicles are repossessed and/or sold, this includes processing sales proceeds and filing for GAP/Warranty/Service Contract Cancellations
- Receive notices from the impound, police department, dealership, mechanic, etc. and document the account
- Handle and disperse invoices from member accounts and submit to credit union for payment
- Complete daily repossession updates and document the account
- Coordinate the receipt of vehicle titles for dispossession vehicles at auction
- Follow-up with dealership for GAP/Warranty/Service Contract Cancellations and document the account
- Additional job-related projects and duties as assigned by management
Skills
- High School Diploma or GED required
- 1 year of customer service and/or collections experience, required
- Computer Skills: Proficiency in Microsoft Office (Word, Excel, Outlook)
- Skills: Communication Verbal & Written, Ethical Behavior, Interpersonal, Organized, & Service Delivery
- 1 year repossession experience is desirable
Benefits
- Medical, dental, and vision coverage
- Life and disability insurance
- Voluntary benefit programs
- A 401(k) plan with employer match
- Reimbursement and wellness programs
- An annual performance-based bonus
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive “Water Cooler Chats”
- Clubs, sports, and social events
- Food truck days
Company Overview