Customer Service / Associate Client Support Consultant
ADP is a comprehensive global provider of cloud-based human capital management solutions, and they are hiring customer service professionals for the Associate Client Support Consultant positions. In this role, you will serve as the front-line for solving clients' challenges, including issue resolution and providing support for ADP technology, while maintaining high client satisfaction scores.
Responsibilities
- Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience
- Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year
Skills
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience
- You can work overtime hours during peak seasons
- A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
- Fluent in both English and Spanish is a plus
Benefits
- Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being.
- Company-paid time off for volunteering for causes you care about.
Company Overview
Company H1B Sponsorship