Experienced US Seasonal Customer Service Representative – Remote Holiday Support
At arenaflex, we're on a mission to inspire people to connect with each other more often and in more meaningful ways. As a VC-backed consumer stationery brand, we're passionate about creating a world where the blank page is a canvas for creativity and self-expression. With a strong presence in the UK and a rapidly growing market in the US, we're seeking a talented and enthusiastic US Seasonal Customer Service Representative to join our team for the holiday season.
About arenaflex
arenaflex is a dynamic and innovative company that's been making waves in the consumer stationery industry since its launch in 2015. With a focus on creating unique and high-quality products, we collaborate with emerging artists, iconic brands, and fashion labels to curate an emporium of notebooks, notecards, diaries, and journals. Our products are designed to inspire creativity and self-expression, and we're committed to providing exceptional customer service to our customers.
The Role
As a US Seasonal Customer Service Representative, you'll be the friendly face of arenaflex and the first point of contact for our customers. You'll be responsible for providing support via email and live chat, carefully following established procedures to ensure customers receive the correct information and a speedy resolution to their issue. You'll work closely with our Operations and Tech team to ensure everything runs smoothly for customers, and you'll be proactive in your communication when issues arise.
Key Responsibilities
* Provide support to arenaflex customers via email and live chat
- Carefully follow established procedures to ensure customers receive the correct information and a speedy resolution to their issue
- Communicate with other team members, external print partners, and 3PLs to answer questions and troubleshoot problems throughout the customer's journey with us
- Collaborate with design, operations, or tech when something is not working or looks incorrect
- Follow the direction of the shift supervisor to prioritize tickets based on what is in the inbox that day
- Customer questions may include using the online editor to create personalized gifts for the holiday season, advising customers on how to edit their order, and answering questions about the format of each of our products
Requirements
* 1+ years of experience in customer service, preferably within an ecommerce business
- A quick learner who is happy to be hands-on and is not afraid to ask questions
- Experience of working within a team to meet SLAs or KPIs and a high standard of engagement with customers
- Excellent written and spoken English
- Knowledge of Zendesk, Freshdesk, Intercom, or similar customer service software is preferable, but not essential
- A quiet working environment at home with access to high-speed, private internet
- A reliable laptop or desktop computer
Benefits
* 3-month fixed-term contract from November 5th to January 31st
- Generous staff discount
- Remote working
- 9 am to 5:30 pm ET schedule Monday through Friday, plus one weekend of work during the contract
- Lunch break - 1 hour unpaid daily
- Wellness hour - 1 per week, paid
- Comes to 37.5 paid contract hours per week
- Friendly and fantastic team!
- 4 paid US Public Holidays (Thanksgiving, Christmas Day, and New Year's Day, Martin Luther King Jr. Day)
- 6 paid days off
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and fun. We believe in the importance of work-life balance and offer a range of benefits to support our employees' well-being. As a member of our team, you'll have the opportunity to:
- Work with a talented and dedicated team who are passionate about customer service
- Develop your skills and knowledge in a fast-paced and dynamic environment
- Contribute to the growth and success of a rapidly expanding company
- Enjoy a range of benefits, including a generous staff discount and paid time off
How to Apply
If you're a motivated and enthusiastic customer service professional who is looking for a short-term role that gives you exposure to many aspects of a fast-paced startup, we'd love to hear from you. Even if you feel you're not a perfect match, we encourage you to apply. We're looking for great people to join our friendly team, and we're excited to meet our next team member. Apply now to join our team and be a part of arenaflex's mission to inspire creativity and self-expression. Apply for this job