[Remote] Group Health Insurance Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Great American Insurance Group is a leader in the insurance industry, seeking an Insurance Operations Specialist for their Employer Health Solutions division. The role involves managing the onboarding process for new group health business, ensuring a smooth transition from prospect to active client while collaborating with various stakeholders to enhance operational efficiency.

Responsibilities

• Own and manage the full onboarding lifecycle, ensuring a seamless transition from prospect to active client and a successful hand‑off to Account Management
• Support agent onboarding, including licensing and appointment coordination
• Partner with Sales on new business case submissions and track underwriting progress, proactively gathering outstanding requirements
• Support system automation and process improvements to reduce manual work and increase efficiency
• Assist agents with Employee Navigator group setup, file testing, and implementation readiness
• Coordinate with TPAs to ensure accurate and timely case implementation
• Confirm delivery of required welcome letters and onboarding communications
• Serve as the primary coordination point during onboarding and the first 30 days post‑implementation
• Identify and resolve onboarding issues early to minimize disruption and ensure a positive client experience
• Drive timely, accurate onboarding outcomes, reduced cycle times, improved cross‑functional coordination, and strong client and agent experiences
• Performs other duties as assigned

Skills

• Experience in sales support, onboarding, implementation, or insurance/benefits operations
• Strong organizational and process management skills with the ability to manage multiple cases simultaneously
• High attention to detail with strong follow‑through
• Strong communication skills and ability to collaborate across Sales, Operations, TPAs, and external partners
• Comfort working with technology platforms, workflows, and process documentation
• Experience supporting new business sales in insurance or benefits environments
• Familiarity with underwriting processes, TPAs, and benefits administration platforms (e.g., Employee Navigator)
• Experience with automation or process improvement initiatives

Benefits

• Medical, dental, and vision coverage
• Wellness plans
• Parental leave
• Adoption assistance
• Tuition reimbursement
• Paid Time Off
• Paid holidays
• A 401(k) plan with company match
• An employee stock purchase plan
• Commuter benefits

Company Overview