Customer Service Rep
Wintrust Financial Corporation is one of the largest premium finance companies in the country, providing a variety of services and technology for agencies. The Customer Service Representative will be responsible for answering calls and web chats, assisting customers, and resolving issues related to transactions and accounts.
Responsibilities
- Answering incoming calls/web chats and assisting customers by providing information or resolving issues
- Researching and analyzing transactions and other account issues
- Entering or modifying Check-By-Phone payments
Skills
- 1+ years customer service experience
- Ability to work 10:00am to 7:00pm shift
- High school diploma or equivalent
- Basic computer skills, PC, Microsoft Word/Excel & Internet
- Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
- Prior call center or finance experience
- Some college preferred
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
Company Overview
Company H1B Sponsorship