Manager, Forms (Remote) (Webster, MA, US)

Summary

The Manager, Forms plays a critical role in shaping and maintaining the organization’s insurance policy forms across the full product portfolio. This position is responsible for ensuring all forms accurately reflect product intent, comply with regulatory requirements, and are implemented seamlessly within core systems.

Responsibilities

Forms Development & Governance

• Oversee the creation, review, and approval of policy forms, endorsements, and declarations for both new and existing products. • Ensure consistency, clarity, and alignment of all form language with underwriting standards and product design objectives.

Regulatory Compliance

• Monitor evolving state and jurisdictional requirements related to insurance forms. • Manage the full lifecycle of filings and approvals with Departments of Insurance. • Ensure timely updates and revisions in response to regulatory or legislative changes.

Vendor & Third‑Party Oversight

• Lead and manage relationships with third‑party forms specialists. • Establish and uphold service‑level agreements (SLAs), quality benchmarks, and performance expectations. • Review, validate, and approve deliverables from external partners to ensure accuracy, compliance, and consistency.

Cross‑Functional Collaboration & Integration

• Partner closely with Product, Legal, Compliance, and IT teams to ensure all forms align with pricing strategies, coverage intent, and system requirements. • Support the integration of forms into policy administration systems and verify accuracy through testing and issuance validation.

Quality Assurance & Controls

• Develop and maintain strong version‑control processes and audit protocols for all forms. • Conduct periodic quality reviews to ensure compliance, accuracy, and operational effectiveness. • Drive process improvement initiatives and identify opportunities to enhance tools, workflows, and operational efficiency.

Qualifications

Required: • Bachelor’s degree or 7+ years of experience in insurance forms management, product development, or regulatory compliance

Key Competencies: • Deep regulatory compliance knowledge • Strong vendor‑management and negotiation skills • Project management expertise with a focus on process improvement • Familiarity with policy administration systems • Ability to draft, interpret, and refine complex insurance contract language

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

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Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $98,000 - $118,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at [email protected].

We are proud to be an equal opportunity employer.