Account Executive - Retention

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. 

Job Summary: 

PetPlace is seeking an Account Executive - Retention role focused on driving customer retention and growth within existing accounts while achieving sales targets. The ideal candidate will excel at managing client relationships, identifying upselling opportunities, and ensuring long-term customer satisfaction. 

Job Location: Remote - USA 

This position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in-person activities such as team meetings, training, and culture-building events.  

Main Responsibilities:      

• Nurture and manage relationships with existing clients to exceed their needs and expectations. 

• Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities. 

• Create and implement effective sales strategies and customized client presentations. 

• Handle negotiations during contract renewals to maintain strong business relationships. 

• Partner with internal teams for seamless product and service delivery. 

• Track KPIs to assess account health and identify areas for improvement. 

• Deliver exceptional service and support for all existing clients. 

• Use CRM software to track and report account activities, ensuring data accuracy and visibility. 

• Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders. 

• Maintain knowledge of company products and services, articulating their value to customers effectively. 

• Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention. 

• Perform other responsibilities as assigned to support company objectives. 

 Basic Qualifications:   

• 4 years of experience in veterinary clinics, animal welfare, sales, or related field. 

• Associate’s degree in veterinary technology, animal health, or a related field of study, and/or equivalent work experience. (1 year of relevant work experience is equivalent to 1 year of college). 

• Travel: Up to 50% travel required. 

• Excellent verbal and written communication skills. 

• Strong phone presence with experience managing high call volumes daily. 

• Ability to prioritize tasks and effectively manage time. 

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)