IT Functional Analyst - CE Field Service

Join our Team as an IT FUNCTIONAL ANALYST!

The Role

We’re seeking a passionate and dedicated IT Functional Analyst - CE Field Service who brings enthusiasm and expertise to the table. In this role, you’ll serve as a functional leader and domain expert—driving complex initiatives, mentoring analysts, and shaping solution design while partnering closely with Product Owners and IT leadership.  We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

What You’ll Be Doing

• Core Work Responsibilities
  • Provide Dynamics 365 CE Field Service expertise to product team, driving decisions to use Base CE Field Service vs. customization, considering scale and maintainability.
    • Including extensive customized functionality
  • Extensive experience supporting client CE Field Service processes from the roles of Technician, Dispatcher and Administrator
  • Translate client requirements for Field Service domain, into well organized and detailed functional requirements documents.
  • Understand how to leverage the Power Platform (Power Automate, Power Apps)
  • Provide functional leadership for Field Service Mobile, including offline-first scenarios, data sync, and user experience considerations
  • Facilitate conversations around security, permissions and role-based setups.
  • Collaborate closely with areas outside of Field Service including Functional Coordinator, internal developers, integration and testing teams and client stakeholders across multiple workstreams.
  • Identify gaps in requirements for further development to ensure best user experience, accuracy of information, and capture of data at all levels.
• UAT execution during and after sprint completion.
  • Provide support to Product Teams during UAT test script execution.
  • Process each test to ensure effective functioning of application.
  • Review and provide feedback for created bugs against functions that do not meet requirements.
• Assist in issue resolution during deployments and after go live support (i.e tickets raised that go into ADO items)
• Participate in all meetings, be available as needed and participate as a trusted member of the team.
• Deep expertise in Dynamics 365 CE Field Service in all modes (CE Field Service Web and CE Field Service Mobile App)
• Intimate experience using various Technician Handheld devices
• Proven experience delivering large, complex, enterprise implementations
• Hands‑on experience with integrations, mobile/offline capabilities, and Power Platform
• Ability to operate confidently in fast‑paced, high‑visibility client environments

What We’re Looking For

• Bachelor’s degree
• 8+ years of relevant CE Field Service experience
• Demonstrated leadership and mentoring experience

What Sets You Apart

• Master’s degree

Where and When You’ll Work

• This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do.

What Your Total Compensation & Benefits Package will look like

Salary - $94,020 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.

Relocation: This role may be eligible for relocation assistance

World Class Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture! 

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor