Mental Health Crisis Call Center Worker (Full-T...
About the position Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time evening shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51. Responsibilities • Respond to mental health crisis and suicide prevention hotline calls • Conduct risk assessments and determine appropriate interventions • Provide emotional support, crisis counseling, and referrals • Document services in Electronic Health Records (EHR) • Work independently while collaborating with the crisis response team Requirements • 2+ years of experience in mental health, behavioral health, or crisis services • Bachelor’s degree in human services preferred (or equivalent experience) • Strong skills in crisis intervention, de-escalation, and multitasking • Excellent verbal and written communication skills • Proficiency with computers and EHR systems • Ability to remain calm in high-pressure, emergency situations Nice-to-haves • Bachelor’s degree in human services preferred (or equivalent experience) Benefits • Health Insurance • Employee Assistance Program (EAP) • Wellness Program • Professional Development Assistance • Paid Time Off (PTO)
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