Claims Service Specialist I - Hybrid
Arbella Insurance Group is focused on people and is committed to providing a great work environment. They are seeking a Claims Service Specialist I to assist customers by managing claims, evaluating case facts, and negotiating settlements while ensuring high customer service standards are met.
Responsibilities
- Timely completion of all case activities, maximizing customer service and minimizing net loss payout
- Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
- Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
- Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
- With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
- Will keep management informed of activities and problems with in assigned area of responsibility
- Pursues subrogation and may arrange for salvage to obtain the maximum recovery
- Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
- Maintain claim files and document claim file activities in accordance with established procedures
- Will successfully complete all required in-house training
- Performs other related duties as required or requested
- Manage and track all claims referred to Subrogation counsel
- Daily navigation and management of E-Subro Hub
- Prepare well written contentions for arbitration filings when liability and damages are in dispute
Skills
- Timely completion of all case activities, maximizing customer service and minimizing net loss payout
- Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
- Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
- Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
- With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
- Will keep management informed of activities and problems with in assigned area of responsibility
- Pursues subrogation and may arrange for salvage to obtain the maximum recovery
- Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
- Maintain claim files and document claim file activities in accordance with established procedures
- Will successfully complete all required in-house training
- Performs other related duties as required or requested
- Manage and track all claims referred to Subrogation counsel
- Daily navigation and management of E-Subro Hub
- Prepare well written contentions for arbitration filings when liability and damages are in dispute
- Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement
Benefits
- Company nurse, nutritional counseling, and mental health resources
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
Company Overview
Company H1B Sponsorship