USA|USD| Human Resource Management - HR Technology Specialist - Entry
Scalence L.L.C. is a company focused on human resource management, and they are seeking an HR Technology Specialist to manage the MyHR Portal content operations. The role involves ensuring content accuracy and quality, supporting content writers, and coordinating governance workflows to enhance user experience.
Responsibilities
- Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency
- Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement
- Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation
- Review and remediate content issues impacting employee experience, including: Missing or incorrect topic tagging, Incorrect template usage, Governance or standards non-compliance
- Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs
- Support governance workflows by routing content for review and approval and tracking status to completion
- Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality
- Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations
- Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices)
- Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging
- Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments
- Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements
- Validate that MyHR content, workflows, permissions, and user experience function as expected post deployment; document and report issues as needed
- Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness
- Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts
Skills
- Experience with ServiceNow or similar platforms
- Strong understanding of content management processes
- Ability to manage multiple tasks and prioritize effectively
- Excellent written and verbal communication skills
- Experience in content governance and quality assurance
- Ability to work collaboratively with cross-functional teams
- Strong analytical skills to track and report on content metrics
- Experience in user acceptance testing (UAT) for software releases
- Experience in HR technology or employee self-service portals
- Familiarity with knowledge management best practices
- Experience in training or onboarding content writers
- Knowledge of HR programs and priorities
Company Overview