Discharge Coordinator
First Canadian Title Company Limited is committed to the success of each employee and fosters a diverse and inclusive environment. The Discharge Coordinator will process discharge requests, ensure compliance with provincial requirements, and respond to customer inquiries while maintaining a focus on customer service and risk management policies.
Responsibilities
- Carry out the administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes
- Read and understand search of title from multiple provinces
- Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
- Action internal reporting within established deadlines
- Accountable to maintain current knowledge on all corporate and lender policies and procedures and apply as applicable
Skills
- Law Clerk, Real Estate or Mortgage experience is required (1-3 Years Related Experience)
- Excellent communication, organization and time management skill
- Detail oriented and proven ability to multi-task in a fast-paced environment
- Team player who can work with minimal supervision
- Strong customer service skills with a focus on building relationships
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
Company Overview