Experienced Customer Service Representative - Virginia

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading healthcare company dedicated to transforming the way people live, work, and interact with their healthcare providers. As an Experienced Customer Service Representative - Virginia, you will be the face of arenaflex, providing top-notch support to our valued customers and partners. With a strong focus on empathy, active listening, and problem-solving, you will be the go-to expert for all their questions, concerns, and needs. If you're a motivated, results-driven individual with a knack for building strong relationships and a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a vibrant, innovative company that's revolutionizing the way people interact with their healthcare providers. With a commitment to delivering enhanced human-centric healthcare, we're dedicated to making a positive impact on the lives of our customers and communities. Our Heart At Work Behaviors support our purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Position Summary

As a Member Service Representative, you will be providing telephone assistance to arenaflex Medicaid members and providers, assisting with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and strong customer skills are required to be successful in this role.

Responsibilities

* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
• Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems
• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
• Must be able to work from home and prove to be self-sufficient

Required Qualifications

* High school diploma or equivalent

• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements and call quality goals
• Must be able to work from home and prove to be self-sufficient

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare

Pay Range

The typical pay range for this role is: $17.00 - $27.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

COVID-19 Vaccination Policy

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Equal Employment Opportunity

arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. arenaflex can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career with arenaflex! Apply To This Job Apply for this job