Desktop Support Engineer
We are an MSP Mentor Top 100 company looking for an experienced Desktop Support Engineer to join our Service Desk team. The successful candidate is a disciplined, self-motivated engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.
Responsibilities
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Escalate service requests that require Escalation Specialist level support
- Taking support calls live for immediate triage
- Participates in on-call rotation as scheduled
- 3 years or more of IT experience in a support role.
- Strong oral and written communication skills.
- Ability to switch tasks frequently.
- Solid network troubleshooting skills- TCP/IP concepts and LAN/WAN issues
- Microsoft certifications a significant advantage.
- Knowledge in all supported Microsoft Operating Systems (Windows 7,8, 8.1 and 10, Server 2008-2016) and Office products.
- Experience with Office 365 administration
- Experience with Windows Active Directory (User and Group Creation & Administration, GPOs.)
- Functional knowledge of Microsoft Exchange on premise and cloud
- Experience troubleshooting issues related to DHCP & DNS
- Ability to troubleshoot and resolve issues related to local and network printing.
- Strong Mobile device experience in relation to setup and email configuration.
- Experience with AV and AntiMalware products including ESET, MalwareBytes, Symantec, AVG and others
- Experience with Sonicwall firewalls a plus.
- Experience with Cisco ASA Firewalls and switches a plus.
- Experience with Connectwise and Kaseya a significant advantage.
- Apple experience is a desirable but not required
- This is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long term disability insurance, and 401K programs.
- Location: Remote