[Remote] Performance Management Specialist
Note: The job is a remote job and is open to candidates in USA. Strada is a leader in international workforce management, dedicated to unlocking potential for every colleague. The Performance Management Specialist will support state agencies with employee performance evaluations and provide customer support through an active phone IVR system.
Responsibilities
- Initiation of employee performance measurements in the performance management system (, including launching agency expectations and evaluations.)
- Process employee movements and updates in accordance with agency guidelines
- Ensure accuracy and timeliness in system transactions and documentation
- Assist hiring managers with system navigation and requisition related inquiries
- Provide guidance on applicant processing and performance management workflows
- Utilize multiple systems daily to complete transactions and resolve issues
- Respond to inbound calls through the IVR system from:
- HR representatives across state agencies
- Prospective candidates applying for State of Florida positions
- Provide clear, professional, and solution support
- Document inquiries and resolutions accurately within appropriate systems
- Partner with internal teams to resolve escalated or complex cases
- Maintain flexibility to support business critical periods and changing priorities
- Contribute to a positive, team focused work environment
Skills
- High School Diploma or equivalent required
- Strong written and verbal communication skills
- Experience using Microsoft Office tools, including Word and Excel
- Ability to learn and navigate multiple systems efficiently
- Strong organizational skills and attention to detail
- Ability to adapt in a fast-paced, process-driven environment
- Flexible, dependable, and customer service oriented
- Background in recruiting or talent acquisition (preferred but not required)
- Experience supporting hiring managers or HR teams
- Call center or service center experience
Benefits
- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities
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