Experienced Customer Service Support Representative – Remote Opportunity at arenaflex

Join a culture of excellence and collaboration at arenaflex, where we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. As a Customer Service Support Representative, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries, working cross-functionally across multiple departments to serve our patient and client needs.

About arenaflex

arenaflex is a leading company in the genetics industry, driven to make a difference for the patients we serve. We're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. At arenaflex, you'll be part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.

Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Being well-versed in all processes and policies to respond clearly to high-volume billing phone and email inquiries
• Collecting patient payments through email, phone calls, or standard mail correspondence
• Setting up payment plans directly with patients
• Working closely with other functional areas to increase revenue
• Resolving discrepancies, when required
• Identifying issues and suggesting potential improvements
• Developing collection methods that consistently lead to achieving or exceeding company financial goals
• Collaborating with your team to create ways to increase cash collections while providing the best service and experience to patients
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box

Qualifications

To be successful in this role, you'll need:

• A minimum High School diploma or equivalent required, Bachelor's degree preferred
• 1+ year experience working in a client-facing role in a work setting that is heavily customer-focused or 2+ years of work experience post-college
• Ability to work remote
• Ability to work independently and commit to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Remote Work Requirements

To work remotely, you'll need:

• High-level Internet speed (50 mbps) connectivity
• Dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Meet weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring

As a Customer Service Support Representative, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• High energy, be a self-starter, great teammate, and ready to roll up your sleeves to get things done
• Possess a strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
• Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment

Benefits and Compensation

arenaflex offers a competitive salary of $15.00 to $18.00 an hour or (State/Local minimum wage, if higher). As a remote employee, you'll also be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union, or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Or any other legally protected characteristic

How to Apply

If you're a motivated and customer-focused individual looking for a remote opportunity, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job