Experienced Full Stack Customer Service Representative – Remote (Bilingual: French / English)
Are you a motivated and customer-focused individual looking to propel your career forward in a dynamic and inclusive work environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to learn and grow with a forward-thinking global organization? If so, we invite you to join our team as a Customer Service Representative-Remote (Bilingual: French / English) at arenaflex!
About arenaflex
arenaflex is a leading global organization that empowers its employees to be game-changers in their careers and in the lives of our customers. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive, supportive, and empowering for all. Our team members come from over 70 countries, and we're proud to be a part of a global community that's passionate about delivering exceptional customer experiences.
About the Role
As a Customer Service Representative-Remote (Bilingual: French / English), you'll be working from home and interacting with customers via inbound/outbound calls and/or via the Internet. You'll provide customer service support and resolution of routine problems and questions regarding client products and/or services. This is a fantastic opportunity to reimagine your career journey, develop new skills, and make a real impact on our customers' lives.
Key Responsibilities
* Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Qualifications
* The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in it for You
* Competitive on-target earnings range of $16- $25 per hour, which includes a base salary and incentives that align with individual and company performance
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Career Growth and Personal Development
At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential!
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team. Apply to this job
Location:
CAN, ON, Work-at-Home
Language Requirements:
* French and English
Time Type:
Full time
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and complies with the fair employment practice laws. We're committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protective status. Apply for this job