Experienced Customer Support Executive - Vietnam

Join arenaflex as a Customer Support Executive - Vietnam and embark on a rewarding career journey that combines technical expertise, exceptional customer service, and a dynamic work environment. As a key member of our team, you will play a vital role in delivering top-notch support to our clients, leveraging your strong communication skills, technical acumen, and problem-solving abilities.

About arenaflex

arenaflex is a global leader in the fintech industry, with a diverse team of over 2,100 employees from more than 100 nationalities. Our company culture is built on the principles of teamwork, leadership, learning, and constant development. With a presence in multiple regions, we offer a unique opportunity to work with a global team, collaborate with talented individuals, and contribute to the success of our clients.

Your Role at arenaflex

As a Customer Support Executive - Vietnam, you will be responsible for providing exceptional support to our clients through various communication channels, including live chat, phone calls, and email. Your primary objectives will be to:

• Process client requests and resolve issues efficiently, ensuring accuracy and attention to detail
• Escalate complex issues to the appropriate specialist using Salesforce or Jira
• Update clients on their request status, maintaining transparency and communication
• Verify documents submitted by clients within specific regions, adhering to hourly deadlines
• Prepare and interpret reports and documentation with precision and accuracy
• Attend company seminars and meet assessment targets to understand the company's business functions and roles
• Achieve quarterly KPI targets set by the CS manager
• Perform other ad-hoc tasks assigned by the manager

What Makes You a Great Fit

To excel in this role, you will possess:

• Excellent communication skills in English and Vietnamese
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• A Bachelor's degree in business administration or a related field
• Self-motivation and high reliability

What We Offer

arenaflex is committed to providing a comprehensive benefits package that supports your personal and professional growth. Some of the perks and benefits you can expect include:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children's school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your Journey After Applying

The application process typically involves:

• Interview with the Talent Acquisition team (up to 40 minutes)
• English test (up to 30 minutes)
• Written assessment (1 day)
• Interview with the trainer (15 minutes)
• Final interview (1 hour)

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to arenaflex. Apply Now

Note:

arenaflex occasionally amends or withdraws job postings and reserves the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where every individual is valued. We welcome applicants from diverse backgrounds and are committed to promoting gender equality for all genders in our workforce. Apply for this job