Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Support

At arenaflex, we're building a team of dedicated professionals who share our passion for delivering exceptional customer service during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in supporting our clients and their customers through disaster relief efforts. If you're a motivated, customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1,000 clients across various industries. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued resource for our clients and their customers. As a member of our team, you'll have the opportunity to grow your career in a dynamic and supportive environment.

Job Summary

As a Temporary Remote CAT Customer Service Representative, you'll work on a flexible schedule to support our clients' disaster relief efforts. You'll provide exceptional customer service, technical expertise, and empathy to customers during the claim process. This is a temporary, remote position, contingent on catastrophe relief needs. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.

Network Requirements

* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)

• Ethernet connection is not required, however, strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated, energetic, and dedicated

• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Benefits and Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow their careers. As a Temporary Remote CAT Customer Service Representative, you'll have the opportunity to develop your skills and expertise in customer service, technical support, and account management. We offer regular training and development programs to help you succeed in your role and advance your career.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, respectful, and empowering. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who share our passion for delivering exceptional customer service.

How to Apply

If you're a motivated, customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application today, and we'll be in touch to discuss your qualifications and next steps. Apply Now Apply for this job