Service Business Leader (Ontario-Hybrid)
As a Service Business Leader here at Honeywell, Senior Field Service Leader , you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
We deliver innovative solutions to support our customers in Digitization, Modernization, Sustainability, and Autonomy through world-class hardware, software and services offerings
As a Senior Field Service Manager here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers.
You will report directly to our Regional General Manager of P3 Service and you’ll work out of our Markham, Ottawa, London or Hamilton on a Hybrid work schedule.
In this role, you will impact customer satisfaction, business growth, and the success of our field service operations by developing and implementing strategies to optimize field service operations and driving continuous improvement initiatives.
Responsibilities
KEY RESPONSIBILITIES
- Lead and manage the Field Service team to ensure efficient and effective service delivery
- Develop and implement strategies to optimize field service operations and improve customer satisfaction
- Provide technical guidance and support to field service technicians
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Monitor and analyze field service performance metrics to identify areas for improvement
- Ensure compliance with company policies, procedures, and regulatory requirements
- Travel up to 40%
- Oversight of P&L ($50M-$70M) and staffing of 100+
Qualifications
YOU MUST HAVE
- Minimum of 5 years’ experience in a senior leadership role within field service management
- 5 years’ experience in managing multiple field service related initiatives including driving process improvements and implementing best practices
- Bachelor's degree in Engineering or a related field or 5 years relevant work experience
WE VALUE
- Strong technical knowledge and understanding of engineering principles
- Ability to effectively manage and prioritize multiple projects and tasks
- Strong problem-solving and decision-making abilities
- Strong leadership and team management skills
- Customer-focused mindset
- Ability to drive change and innovation
- Results-oriented approach
- Excellent problem-solving and decision-making abilities
- Strong business acumen
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here