Media Integration Account Manager
Safran is a company that supports airline clients by providing media integration services. The Media Integration Account Manager coordinates deliverables, resolves issues, and ensures timely content delivery for assigned customer accounts.
Responsibilities
- Support accounts in execution of monthly IFE content sets
- Communicate regularly with Media Integration Specialists to track and follow up on reported issues
- Identify and resolve production or delivery issues impacting customer timelines
- Communicate directly with customers regarding delivery status, issues, and resolutions
- Maintain production schedules using company tools to track milestones and deadlines
- Support Customer Scorecard preparation and contribute insights on performance trends
- Manage distribution lists, shipping coordination, and billing support per customer requirements
- Develop working knowledge of the IFE product, supply chain, and production cycle
- Collaborate cross-functionally with Program, Project Managers, and Media Services teams
- Determine appropriate actions to resolve issues and escalate when necessary
- Contribute ideas for process improvements and workflow efficiency
- Perform other job-related duties as assigned
Skills
- Bachelor's Degree in Business, Communications, Media, or equivalent experience in a related field
- 1-3 years of experience in media integration, digital media operations, account coordination, or related field
- Working knowledge of media production workflows, content delivery cycles, or similar operational environments
- Ability to coordinate across multiple stakeholders (internal teams, vendors, or customers) to track deliverables and resolve issues
- Demonstrated ability to identify, troubleshoot, and resolve routine production or workflow issues with minimal supervision
- Experience managing multiple priorities, deadlines, and tasks in a fast-paced environment
- Strong written and verbal communication skills, with the ability to communicate status updates and issues clearly to internal and external stakeholders
- Proficiency in Excel and Word processing programs, with ability to track data, schedules, and production status
Benefits
- Discretionary bonus program
- Future financial security with a 401(k) program with company match
- Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
Company Overview