[Remote] Ecommerce Manager
Note: The job is a remote job and is open to candidates in USA. Arctic Grey is a leading Shopify Platinum Partner that specializes in building and maintaining Shopify stores for a diverse range of clients. The eCommerce Manager will manage a portfolio of active Shopify projects, ensuring client satisfaction through effective communication, project management, and quality assurance.
Responsibilities
- Run daily client calls on video (Mon-Fri)
- Translate client requests into clear instructions for design and dev teams
- Review every piece of completed work before it goes back to the client
- Catch issues before the client sees them (broken layouts, wrong colors, bad spacing, copy errors)
- Keep projects on track, on scope, and on budget
- Communicate proactively when timelines shift or priorities change
Skills
- Shopify expertise is non-negotiable. You should be able to handle every non-code Shopify task: product data, theme customizer, app setup, metafields, navigation, all of it
- Experience managing eCommerce projects remotely. For Junior level, that could be 1+ year. For Senior AE, we're talking 5+
- Strong written communication. You'll write dozens of messages a day to clients and team members. Clear, professional, no fluff
- A sharp eye for design and QA. You don't need to be a designer, but you need to spot when something looks wrong, when spacing is off, when a mobile layout is broken, when a button doesn't match the mockup
- You can manage competing priorities without dropping balls. 20+ projects means 20+ clients who all think their project is the most important. You need to make each of them feel that way
- Agency experience (you've juggled multiple client accounts before)
- Familiarity with Klaviyo, Monday.com, or Figma
- Experience with Shopify Plus features (Scripts, Flow, B2B, multi-market)
Benefits
- 100% remote, forever.
- 22 days paid leave per year (PTO + sick + holidays combined) after 6 months
- Commissions paid on top of base salary
- Review bonuses: $100 for a written 5-star client review, $150 for video, $250 for both
Company Overview